In the course of configuring and deploying 1st for your company. Here are the primary subjects we must consider for a successful and optimized deployment.

 

  1. Who will administer the system
  2. Incident Creation
    1. Existing forms
    2. Auto-population of company specific data
    3. Possible Data Validation on Entry
    4. Mandatory Data Fields
  3. What information should be supported in User Profiles
  4. Who has Access to the Incidents Created for Entry
  5. Who has Access to the Incidents Created for Management (Review, Approval and Escalation)
  6. Departmental and/or Regional jurisdictions
  7. Notifications who and under what circumstances
  8. Ensure IT Spam filters allow 1st emails
  9. Reporting Requirements—ad hoc and routine
  10. Field User introduction and walk through strategy
  11. Standards and Procedures to publish
  12. Existing System(s) Integration—HR, WMS, BI
  13. Deployment Progress Management (Weekly WebEx, Progress Reports, Points of Contact)