Frequently asked questions:


Q - How does a user access published Standards and Procedures content?

A - For instructions on how to access Standards and Procedures content reference the following guide: https://1stincidentreporting.freshdesk.com/a/solutions/articles/48001153323


Q - Who has the ability to add new Standards and Procedures content ?

A - Only users granted Standards & Procedures access rights have the ability to create and publish new Standards and Procedures content. For instructions on granting access rights reference the following guide: https://1stincidentreporting.freshdesk.com/a/solutions/articles/48001153690


Q - What types of content can be uploaded to a Standard and Procedure?

A -  Standards and Procedure supports 3 content types:

  • Downloadable file: A file will be downloaded to the users device.
  • Website Link: The user will be redirected to a specific website URL
  • Video Link: The user will be directed to the linked video resource.