Frequently asked questions:


Q - How does a user access published Reference Materials content?

A - For instructions on how to access Reference Materials content reference the following guide: https://1stincidentreporting.freshdesk.com/a/solutions/articles/48001153658


Q - Who has the ability to add new Reference Materials content ?

A - Only users granted Broadcast access rights have the ability to create and publish new Reference Materials content. For instructions on granting access rights reference the following guide: https://1stincidentreporting.freshdesk.com/a/solutions/articles/48001153690


Q - What types of content can be uploaded to Reference Materials?

A -  Reference Materials support 3 content types:

  • Downloadable file: A file will be downloaded to the users device.
  • Website Link: The user will be redirected to a specific website URL
  • Video Link: The user will be directed to the linked video resource.